„This selection of projects represents our professional experiences.“
- Co-lead of a transformation program to centralize services and the organization structure behind it
for the largest owner-managed agency in Europe in collaboration with an automotive group
- Development of an innovative and unique Customer Engagement approach from scratch specifically designed for the GenZ target group
for an international investment fund in EMEA
- Transformation of a COVID-19 app for the provision of data for contact person tracking to a general Customer Engagement platform in the B2B2C area
for a German start-up in the hospitality / restaurant segment
- Complete redesign and re-positioning of the biggest and most successful European frequent flyer and award program
for a premium airline group in Germany, Austria, and Switzerland
- Build-up a new Customer Loyalty and Engagement program from scratch especially designed for the target group of low-frequent users
for a Belgium airline company as a blueprint for the enhancements in the current loyalty program used by a premium airline group in Germany, Austria, and Switzerland
- Redefining and implementation of insights based (digital) Customer Interactions and modernization of the customer touch points within the entire customer journey
for a premium airline group in Germany, Austria, and Switzerland
- Establishment of profitable international Financial Cooperation and Collaboration agreements
for a premium airline group in Germany, Austria, and Switzerland with their partners in US, Canada and Asia Pacific
- Set-up and establishment of (transactual) Business Models within the B2B, B2C, B2B2C segments
for e.g. a successful experience agency in Germany
- Definition and identification of recommendations of the future Onboard Experience in 2030
for the biggest German railway company
- Evaluation and design of the Future-Store Concept in the digital age
for e.g. one of the biggest German health insurance company
- Evaluation of a sustainable sales strategy in the B2B2C segment with the help of Customer and Consumer Engagement platforms
for e.g. a German kitchen niche-producer
- Development of a concept for the Usage of Ingredient Brands (B2B) in a competitive consumer market (B2C)
for e.g. one of the biggest international health company
- Concept for a new Community Design and Brand Positioning
for e.g. one of the biggest association and community platform in Germany or one of the biggest automotive manufacturer in Germany
- Concept for reshaping the Future Retail Experiences in big cities
for a German investor
- Development of an overarching digitalization approach for ground processes (transformation from served services to self-service, via automation to elimination)
for a Swiss premium airline company as a blueprint for a premium airline group in Germany, Austria, and Switzerland
- Introduction of a new management of an investment portfolio based on customer KPIs in addition to regular financial KPIs
for a premium airline group in Germany, Austria, and Switzerland
- Introducing the GDPR compliance and NPS, as well as measuring customer satisfaction (CSS) at every touchpoint for all marketing and data analytics departments
for a premium airline group in Germany, Austria, and Switzerland
- Elaboration and utilization of New Way of Working models for creating a culture that encourages collaboration and teamwork
for a corporate owned start-up as a blueprint for the operating model of a premium airline group in Germany, Austria, and Switzerland
Please appreciate that we can only list an extract of projects.